My director mistakenly thinks the more it costs the better it is, he refuses to even consider anything FOSS. Before he came along we ran everything in house and we still had issues of course but down time was nearly nonexistent because we could take action immediately instead of waiting for whatever cloud service messed up today to feel like getting around to it.

And of course we now get to pay monthly for the privilege of being at someone else's mercy as opposed to before when we paid once and went on our merry way.