I got hit with a Western Union scam when I was a teenager. I spent numerous hours on the phone with WU trying to get any information on who picked up the money. Name, id, or even city where they picked it up. WU understood I had been robbed but refused to help me.
Apple should be next. Once I had an iPod stolen and Apple refused to help me recover it. They wouldn't give me the IP or geolocation of where it was or even tell me if it connected to iTunes and whos account it connected as.
From these two events, I always felt that Apple and Western Union aided and protected criminals and thieves.
From my experience, most large companies have support policies that basically blacklist all forms of help that may incur cost for the company. What I found works quite often though, is drafting a formal letter (can be email) referencing your country's consumer protection act and sending it directly to the corporate office :). I've used this method with ISPs, Godaddy, a few other companies.
Of course, that could also lead to someone selling their phone, then having Apple provide them that same information. Would that also be a desirable outcome? If not, how is Apple to tell the difference between the two scenarios?
Apple should be next. Once I had an iPod stolen and Apple refused to help me recover it. They wouldn't give me the IP or geolocation of where it was or even tell me if it connected to iTunes and whos account it connected as.
From these two events, I always felt that Apple and Western Union aided and protected criminals and thieves.