> But no, I doubt it...I think it's more a physical limitation of our brains...we just don't have the brain system designed to adequately consider all the context of all the messages we might consume in day
There's an easy solution to this (if one isn't an idiot). If there's a reasonable explanation that doesn't imply bad intentions, just err on the side of that one. The "principle of charity" honestly has pretty much no downside, and pretty huge upside. One of the real shocks I got coming into adulthood was finding out that more people don't act this way. Somewhat tangentially, it also removes a lot of stress from your life: when a service worker fucks up badly, people I'm with are often pretty pissed at them (whether or not they express that directly) while my reaction is "eh shit happens, people make mistakes, why get worked up".
There's an easy solution to this (if one isn't an idiot). If there's a reasonable explanation that doesn't imply bad intentions, just err on the side of that one. The "principle of charity" honestly has pretty much no downside, and pretty huge upside. One of the real shocks I got coming into adulthood was finding out that more people don't act this way. Somewhat tangentially, it also removes a lot of stress from your life: when a service worker fucks up badly, people I'm with are often pretty pissed at them (whether or not they express that directly) while my reaction is "eh shit happens, people make mistakes, why get worked up".