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>That's the problem in a nutshell: OS X changes because there's new management that wants to put its stamp on things, regardless of whether it improves the productivity of the user or not.

I'm not an OS X user, but that's a solid observation, that at least partly accounts for the issues, based on my experience of other OS's and software. I've seen the same happen, from the inside, in large companies where I've worked, and also, from the outside, a lot, as a user of various software packages and OS's, that seems to be the case, many times. Of course there are other reasons too.

I was just talking to a non-tech [1] friend yesterday who was complaining about the OS problems he was having (Ubuntu, in his case), and who said, essentially, that things are too difficult - upgrades screwing things up, etc. etc. My reply to him: the state of the art in software (in general) is still below what it should be - or words to that effect.

[1] Of course, part of the reason for his problems is that he is not tech-savvy (though he actually is more so than the average layman), but that raises the question of why software in general cannot be more user-friendly and easier to use. Difficult question, I know, since the field is so complex, and compounded by the existence of so many different versions of hardware, operating systems, and applications, all (mis)interacting with each other. Reminds me of my erstwhile system engineer days: customer has a problem (in a specific app situation) with this model of that computer that we sell and support? check the OS version: is it Ver. x.y.z? ah, that's not compatible with BIOS (or motherboard) Ver. a.b.c - only when using that particular RDBMS / compiler / whatever; upgrade the BIOS (or motherboard or OS or problematic software) to Ver. p.q.r ...... :) (which point was sometimes learnt after system / hardware engineers had spent a lot of time trying to solve the problem on their own, before escalating it to head office)

It was good fun and learning, but frustrating too at times, and must have been for some customers too ...



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