Aaaaah! Get meta!!!
We can all appreciate the value of having this recording be available as a learning opportunity for consumers.
If you have the sense to know you are being strung along, become the questioner and outflank the rep every time.
Them: "I'm just trying to understand..."
You: "I find Comcast's customer service to be poor. Let's see if you can help with that. Can you tell me if you are empowered to quickly cancel my service without probing any further?"
Them: doesn't matter if they do anything but answer your question
You if "yes": "Let's cancel and ask no more questions then."
You if anything else: "I need to talk to someone who is able to execute my request. I'd like to talk to your supervisor."
You will be put on hold and forced to wait.
You do not ratchet down the intensity of your demands unless you know that your request is in motion. You mostly continue to treat the call as being with one entity (it is). If the next person makes any inquiries/reasons, etc.
You: "I am not answering any further questions. I am cancelling the service. Are YOU empowered to execute this process without further probing?"
Leave them only with yes/no answers directly related to them executing the action you want. Any words you provide other than repetition of the action or requests to escalate will be used against you.
If not, keep asking for supervisors. Poor level 1 is just doing their soul-crushing job. Every middle manager is desperately trying to not do that any more.
Until they have so many people trying to jump over level 1 will you ever need to waste time in level 2. I've only once had to go to level 3.
Does Comcast hire from the list of people with restraining orders on them? Sounds like some guy trying to not get dumped.
I am cancelling your response service. Are you empowered to do this? Can I speak to your supervisor?
The goal is to cancel/get service/refund/etc with as little wasted time and energy as possible. They have scripts and procedures.
My strategy is equivalent to punching 0 to get to the human. in the phone tree maze. Putting a human shield on the other end is not stopping me from cancelling and they will not cry their tear ducts raw about my cancellation or my intolerance for their bullshit. I'm not being abusive, just terse.
If you have the sense to know you are being strung along, become the questioner and outflank the rep every time.
Them: "I'm just trying to understand..." You: "I find Comcast's customer service to be poor. Let's see if you can help with that. Can you tell me if you are empowered to quickly cancel my service without probing any further?" Them: doesn't matter if they do anything but answer your question You if "yes": "Let's cancel and ask no more questions then." You if anything else: "I need to talk to someone who is able to execute my request. I'd like to talk to your supervisor."
You will be put on hold and forced to wait.
You do not ratchet down the intensity of your demands unless you know that your request is in motion. You mostly continue to treat the call as being with one entity (it is). If the next person makes any inquiries/reasons, etc.
You: "I am not answering any further questions. I am cancelling the service. Are YOU empowered to execute this process without further probing?"
Leave them only with yes/no answers directly related to them executing the action you want. Any words you provide other than repetition of the action or requests to escalate will be used against you.
If not, keep asking for supervisors. Poor level 1 is just doing their soul-crushing job. Every middle manager is desperately trying to not do that any more.
Until they have so many people trying to jump over level 1 will you ever need to waste time in level 2. I've only once had to go to level 3.
Does Comcast hire from the list of people with restraining orders on them? Sounds like some guy trying to not get dumped.