This seems like a business opportunity -- come up with a steady stream of "security issues," then use the resulting access to provide paid customer service for GOOG.
Well, it takes me approx. 1 minute to have a MS rep chatting with me when I have problems. Even when paying Google, it's impossible to get answers quick. And often the answers are just templates until you have bothered them enough to give you an actual reply.
The security team is very responsive but for normal users there is no way to communicate with Google.