I've got a story to one-up this one. At one company I worked for, I was actually told by marketing that the product datasheets were knowingly poor, so customers would have to call in to ask questions. Then they would try to upsell them.
Sounds like a great customer experience (sarcasm intended).
Coyness has it's place I suppose, especially when you're first starting out with your pricing or need to optimize for touch over scale. Hopefully they figured that out ASAP.
