There is a lot more opportunity. For example you can do variable pricing - charge more during busier times, or charge less for items that you want consumed. Or do combo pricing. Or discounts if combined with charity contributions. You can do easy A/B testing - to half the diners have the item with carrots and the other half with celery and see if there is a difference.
Amusingly your number 1 item (turn times) are exactly the reason I don't eat out much - it is far too time consuming. There is a long wait before orders are taken, and the long wait at the end to pay.
You can look at number 2 differently. Having someone tediously copy down an order and possibly make mistakes isn't adding value. Having them chat while the orders are being placed, offering advice and small talk is far more about being treated. (I'm also part of the crowd who hates people hanging around me while eating, but also hates having my drink empty and having to attract someone for a refill.)
I will also be happy telling a device about my experience with the food and the staff (and be honest about it). But I would never seek out a manager and tell them unless it is egregiously bad.
Such devices make it far easier to deal with people who have come in once and haven't decided if they will come in ever again. Converting them to regulars should be what fills your place.
Amusingly your number 1 item (turn times) are exactly the reason I don't eat out much - it is far too time consuming. There is a long wait before orders are taken, and the long wait at the end to pay.
You can look at number 2 differently. Having someone tediously copy down an order and possibly make mistakes isn't adding value. Having them chat while the orders are being placed, offering advice and small talk is far more about being treated. (I'm also part of the crowd who hates people hanging around me while eating, but also hates having my drink empty and having to attract someone for a refill.)
I will also be happy telling a device about my experience with the food and the staff (and be honest about it). But I would never seek out a manager and tell them unless it is egregiously bad.
Such devices make it far easier to deal with people who have come in once and haven't decided if they will come in ever again. Converting them to regulars should be what fills your place.