Yes, sometimes I think jps intentionally ignores bug reports that are not in the Technical support forum. ;) that said, ST lacks a coherent stratgey to collect and evaluate bug reports and feature requests. There's a technical support forum, but that can mean anything from "how do I do X" to "Here's a bug" to "I want the API to do this". It needs a bug report flow with clear rules, like you need to add the steps to reproduce, and a status indicator such as acknowleged, wontfix, the option to reference duplicates etc. User Echo kind of works for feature requests, but it seems to be abandonded as well. There's now a community bug tracking project, but jps has been silent on that too. I know it's not easy to handle support, but there's a lot of room for improvement here.