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That's naive and inefficient.

We only care if there is a system error, if the user phones up or they fill in the online support form. This is only to satisfy the path of the phone call. Everything else is passed around with context.

For the phone call, our logging system has a web interface (log4net appender -> postgres -> asp.net web forms page). you just visit a web page and copy and type the error ID in and you get everything from the entire context, session and client info to the stack dump.



> That's naive and inefficient.

So is having a user read stuff over the phone that you already know.


Some people like to call up and chat or vent. We give them the choice.




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