> I'd say it's ridiculous to re-ship to a different address based on an unverified claim of non-delivery; especially for high-cost items.
It is. But Amazon is a ridiculous company that doesn't follow the rules of common sense. Amazon would rather lose a little (in the scheme of things) to fraud and continually amaze its customers than to stick it to thieves and Amazon customers. The customer is king.
It's especially genius with the Kindle because even if it's sent to a thief they will probably make money on it from the Amazon purchases of whoever ends up with it.
It is. But Amazon is a ridiculous company that doesn't follow the rules of common sense. Amazon would rather lose a little (in the scheme of things) to fraud and continually amaze its customers than to stick it to thieves and Amazon customers. The customer is king.
It's especially genius with the Kindle because even if it's sent to a thief they will probably make money on it from the Amazon purchases of whoever ends up with it.