Comcast Business Class pulled this little stunt around the same time as well.
But unlike Time Warner, they already had a vague statement in the contract saying they could change the fee charged for the cable modem at any time.
They seemed to not understand that regardless of whether it was in the contract, silently taking my continued paying of the bill (which most customers are on auto payment) as agreement to their new fees is a completely unethical way of doing business.
Real notification means calling me personally and letting me know; not just adding the fee to my bill and taking my automatic payment of it as acceptance.
If they would have given me a new modem, I could see the fee being justified. But I had already had their service for almost two years before they decided to start charging for it.
In fact, when I originally signed up, I was told that the reason the modem was free (and there was no monthly fee) is because I signed up for a contract.
But unlike Time Warner, they already had a vague statement in the contract saying they could change the fee charged for the cable modem at any time.
They seemed to not understand that regardless of whether it was in the contract, silently taking my continued paying of the bill (which most customers are on auto payment) as agreement to their new fees is a completely unethical way of doing business.
Real notification means calling me personally and letting me know; not just adding the fee to my bill and taking my automatic payment of it as acceptance.
If they would have given me a new modem, I could see the fee being justified. But I had already had their service for almost two years before they decided to start charging for it.
In fact, when I originally signed up, I was told that the reason the modem was free (and there was no monthly fee) is because I signed up for a contract.
Totally bollocks.