I'm not sympathetic to this point at all. As Patrick McKenzie says, "the optimal amount of fraud is non-zero"[0]. Yes, fraud causes problems for retailers and issuers. But in cases like this one, the result of overreactions and incorrect handling of fraud is severe, mostly-intractable problems for customers. Customers who end up having very little or no recourse.
McKenzie's point is more about how businesses need to accept a certain level of fraud because trying to stamp all of it out will be more expensive and more damaging than allowing some of it. But I'd go further than that: companies should be required to accept some amount of fraud in order to avoid harming their legitimate customers. It should be just another cost of doing business.
McKenzie's point is more about how businesses need to accept a certain level of fraud because trying to stamp all of it out will be more expensive and more damaging than allowing some of it. But I'd go further than that: companies should be required to accept some amount of fraud in order to avoid harming their legitimate customers. It should be just another cost of doing business.
[0] https://www.bitsaboutmoney.com/archive/optimal-amount-of-fra...