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ProtonVPN clearly marks these “virtual locations” in their UIs as “smart routing”, so there really isn’t any deception here https://protonvpn.com/support/how-smart-routing-works




That seems reasonable, but they seem to be suffering their own problem with UI and UX design by not making that inherently clearer.

I was getting a bit disappointed about Proton based on this evaluation even though the only problem I’ve had is their really lacking client UI/UX. They should make that visualization clearer. I don’t know the answer, but maybe offering a toggle or expansion for virtualized servers, might be a step in the right direction.

The design issues seems to be a common challenge with proton. The VPN client functions, but it is really grating how basic it is. You can’t even sort, let alone filter servers by load, let alone performance; so you’re scrolling through hundreds of servers. You can’t add regions or even several servers to create a profile with a priority, you have to pick a single server, among hundreds if not thousands in some countries. Oh, and as you’re scrolling through hundreds of servers for a single country, it’s a view of something like 10 lines high.

It’s bonkers


Surfshark has many labeled as "Virtual" but doesn't really give a good explanation as to what this means.

I've been using ProtonVPN for many years, and agree, the UI is quite terrible...

It's not marked in the Chrome extension UI.



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