Very new ex-MSFT here.
I couldn’t relate more with your friend. That’s exactly what happened. I left Microsoft about 5 weeks ago and it’s been really hard to detox from that culture.
AI pushed down everywhere. Sometimes shitty-AI that needed to be proved at all cost because it should live up to the hype.
I was in one of such AI-orgs and even there several teams felt the pressure from SLT and a culture drift to a dysfunctional environment.
Such pressure to use AI at all costs, as other fellows from Google mentioned, has been a secret ingredient to a bitter burnout. I’m going to therapy and under medication now to recover from it.
(Fellow ex-msftie here too; but I left for a startup almost exactly 10 years ago, and I miss how that older culture is apparently gone).
What I don't understand is where the AI irrationality is coming from: the C-suite (still in B37?) are all incredibly smart people who must surely be aware of the damage this top-down policy is having on morale, product-quality, and how the company is viewed by its own customers - and yet, they do.
I'm not going to pretend things were being run perfectly when I was at MS: there were plenty of slow-motion mistakes playing-out right in front of us all[1] - and as I look back, yes, I was definitely frustrated at these clear obvious mistakes and their resultant unimaginable waste of human effort and capital investment.
Actually, come to think about it... maybe perhaps things really haven't changed as much? Clearly something neurotoxic got into the Talking Rain cans sometime around 2010-2011 - then was temporarily abated in 2014-2015; then came back twice as hard in 2022.
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[1]: Windows 8 and the Start Screen; the SurfaceRT; Visual Studio 2012 with SHOUTY MENUS and monochrome toolbar icons; the laggy and sluggish Office 2013; the crazy simultaneous development of entirely separate new reimplementations of the Office apps for iOS, Android, WinRT, the web. While ignoring the clear market-demand for cloud-y version of Active Directory without on-prem DCs (instead we got Entra, then InTune).
FWIW: I realized this year that there are whole cohorts of management people who have absolutely zero relationship with the words that they speak. Literal tabula rasas who convert their thoughts to new words with no attachment to past statements/goals.
Put another way: Liars exist and operate all around you in the top tier of the FAANGS rn.
AI pushed down everywhere. Sometimes shitty-AI that needed to be proved at all cost because it should live up to the hype.
I was in one of such AI-orgs and even there several teams felt the pressure from SLT and a culture drift to a dysfunctional environment.
Such pressure to use AI at all costs, as other fellows from Google mentioned, has been a secret ingredient to a bitter burnout. I’m going to therapy and under medication now to recover from it.