I did. They told me to go pound it and talk to the GM. I ended up getting 15,000 points.
I probably have ~100 hotel nights a year, that’s only happened once. But the experience is dramatically worse since Covid. They used it as an excuse and then re-baselined the service. Worse product, worse services, higher prices.
The change in baseline provision is certainly true. I did a similar number of nights to you this year, but have certainly never encountered a lack of linens and would consider a credit card chargeback if I ever did.
The bottom quintiles saw their wages rise a lot corresponding to every other group. You’re just seeing the results of the fact that people are too costly to spend on this.
I probably have ~100 hotel nights a year, that’s only happened once. But the experience is dramatically worse since Covid. They used it as an excuse and then re-baselined the service. Worse product, worse services, higher prices.