At a big hospital system, nurses call patients with complex medical issues and help organize appointments and tests and whatnot. Previously, they had about 20 people who would transcribe recordings of the calls and then write up documentation for the medical records. Now AI transcribes and writes the report and sends it to the nurse to sign off / make edits.

I am familiar with SOAP. But before AI it was already there, similar voice to text apps. Maybe they became more aware of this tool now?

I think for these tools that still less than a full Drop-in Office Worker Replacement, it takes some time within organizations to figure out how they can be used to reduce human labor needs.

So what might start out as an additive tool for existing workers, over time, managers start to see ways to reorganize the work between AI and humans and find efficiencies that can lead to headcount changes.

I've been seeing AI-based call center software replacing jobs in droves. This has affected my company negatively as well, since a good chunk of our own users are call center employees.