This comment section's been illuminating to see who has probably never worked public-facing support or service industry.
There's no amount of money you can pay to make this behavior not shitty. Shitty behavior is never a good look, but sometimes it's understandable. If you refrain from being shitty, you won't have to worry about whether or not it's understandable.
Also, the only reason that someone can be shitty and get results is because other people aren't. (In this case, "submitting" a bug report via Twitter and still getting a resolution is possible because other people reported it through the proper channels.)
There's no amount of money you can pay to make this behavior not shitty. Shitty behavior is never a good look, but sometimes it's understandable. If you refrain from being shitty, you won't have to worry about whether or not it's understandable.
Also, the only reason that someone can be shitty and get results is because other people aren't. (In this case, "submitting" a bug report via Twitter and still getting a resolution is possible because other people reported it through the proper channels.)