This destroyed my phone, and their appeasement process was terrible too. There was no way for me to find out whether there was a supported repair shop nearby, the $50 cash was apparently through a very dodgy company, and then $100 google store credit didn't disclose that it's "upon review within three weeks" until after you irrevocably chose the option.
The whole thing is ridiculous and poorly handled. Sadly, if my phone had just cracked or failed to turn on, I'd probably have upgraded happily and moved on with my life. As it is, now I feel like something was taken from me. So it goes
I was a Nexus/Pixel user for 10+ years. Majority of the phones I owned during that time had some quirks or issues. The worst examples were Nexus 5X and Pixel 5 – both just suddenly froze one day, shut down, and never turned back on again. After that Pixel 5 surprise I grudgingly switched to iPhone 12 mini.
I still think Google’s Android UI is the best one out there for me, and I despise a lot in the iPhone UX (such as the keyboard) but I just need a phone that works and I can get repaired or replaced easily if I need to. At least in Finland, Google’s customer service has been abysmal over the years.
The whole thing is ridiculous and poorly handled. Sadly, if my phone had just cracked or failed to turn on, I'd probably have upgraded happily and moved on with my life. As it is, now I feel like something was taken from me. So it goes