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		shaggyfrog on July 11, 2012 \| parent \| context \| favorite \| on: "The whole Droplr stack runs on HTTPS" ...except c... `Bruno de Carvalho closed this discussion Glyph re-opened this discussion Repeat` This is the current formula for customer service (delivered electronically) these days. Drives me up the flippin' wall. CSRs: your customer's problem is not resolved when you are satisfied.

ambirex on July 11, 2012 [–]

I agree to a point, but a satisfied customer is less likely to come back to close a ticket. I prefer a system the automatically closes a ticket after a period of inactivity.

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