Yes, it used to be next to impossible but they prominently display their number now, and I have yet to speak to anyone incompetent. It's almost like the missing limb of Paypal all these years. Super knowledgeable people who have been working behind the scenes that I haven't had access to.

I'm not saying Paypal (or any payment service) by any means is perfect or ideal. I just know my interaction with Paypal increased after I could access them by phone.

There is a certain peace in saying "I told you my entire business model before I started and you cleared it as a good fit with Paypal" and documenting it politely.

You'd be shocked how much a heads up of "I'm about to launch or might have a crush of traffic from x" does for their risk management department.

It doesn't mean we should notify them of every business decision through them, but it's kind of like building credit, in the beginning it will take a bit more effort on your part to go out of your way to do the right thing.

Otherwise, we're just a random unverified account with zero history with them. If they get to know you, like anything, things get easier. Scammers wouldn't want Paypal to get to know them, right? :)