My experience is that Apple isn't that bad. I have filed several bugs with Apple over the years, and IMO their response is pretty good compared to other vendors, particularly given that I have no paid support relationship with them. The bugs ranged from AD integration issues to PDF rendering problems, to an ActiveSync issue specific to our unusual configuration.
I do have an expensive support relationship with Microsoft, and I've gotten similar results for the same types of problems. We log bug reports, and the serious ones with business impact get fixed. UI glitches or corner-case Outlook problems get fixed more slowly, or only via custom hotfix. Serious bugs get fixed more quickly, and typically get rolled into a future patch.
In the past, I've had similar or even worse results from other large companies like IBM, Oracle, Informix and Sun.
Software has bugs, and low-priority bugs persist for a long time, for reasons that may be good or bad. In any case, posting expletive-laden rants railing against a vendor is unprofessional and unlikely to garner a positive reaction.
I do have an expensive support relationship with Microsoft, and I've gotten similar results for the same types of problems. We log bug reports, and the serious ones with business impact get fixed. UI glitches or corner-case Outlook problems get fixed more slowly, or only via custom hotfix. Serious bugs get fixed more quickly, and typically get rolled into a future patch.
In the past, I've had similar or even worse results from other large companies like IBM, Oracle, Informix and Sun.
Software has bugs, and low-priority bugs persist for a long time, for reasons that may be good or bad. In any case, posting expletive-laden rants railing against a vendor is unprofessional and unlikely to garner a positive reaction.