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Yes, it's actually easier to apologize to your customers when you have AWS to blame for the outage. After all, you're in good company ("even Heroku is down - what do you want from us?")


You're lucky if your average customer knows what AWS is, let alone Heroku.


I'm sure your average customer has heard of Amazon :)


What are you telling me? Our servers are hosted by a book store? You must be joking!




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