I've emailed them, but don't have a reply yet. Presumably they're a bit inundated at the moment.
Took me a few attempts writing it before I managed an appropriately civil tone. Ended up venting my frustration cryptically instead, by including a pic of the Enterprise D in the footer.
We're definitely running. I already have most of our years worth of data imported into Linear. I was just curious how badly they were planning on ripping people off.
The export was mostly painless. Linear doesn't have direct support for a migration from Pivotal, so you have to use their CLI tool for the import, which relies on their API. My initial attempt failed because they wouldn't allow more than a set number of requests per hour. An email to their support later and I was able to get this raised to accommodate the amount of data we have. I haven't dug deep, but there weren't any options presented to bring comments or attachments in, which is unfortunate as some of that historical context is important for us.
I'm also scoping out Shortcut. Shortcut's interface feels a bit more familiar when coming from Pivotal. Their import process is even less polished though. For Pivotal you have to send an email to them, they reply with a template .csv that you have to ETL your data into.