Right about a lot, massively wrong about 'cyberbusiness' and 'virtual communities', which we today call 'business' and 'communities'.
Perhaps the key thing missed was that attitudes would change? He may have been right for 1995 attitudes, but secure financial transactions online did happen and attitudes changed to accept them; meeting friends for coffee is still nice, but attitudes changed to accept a lot more casual chat, video calls, (web)forum interaction, etc.
The key thing he missed is not the change in attitudes, but the evolution in technology. He was assuming e-commerce must mean ordering cds in the mail, and reading e-books on low resolution CRTs. Predictions about the future tend to overestimate change in the short term but underestimate it in the long term.
Perhaps the key thing missed was that attitudes would change? He may have been right for 1995 attitudes, but secure financial transactions online did happen and attitudes changed to accept them; meeting friends for coffee is still nice, but attitudes changed to accept a lot more casual chat, video calls, (web)forum interaction, etc.