what the hell, i see the same thing. it's crazy to me when large companies don't even have an option for: in case of dumpster fire, send an email here.
Technically it's not my problem (or on any other basis), but it bothers me because I'm weird.
I was tempted to find their CTO on linked in and post a message there, along with the fact that there was no reply to my outreach nor a proper channel to do so.
I think the only think in their defense is that they must get a lot of angry customer messages and they just don't want to deal with that.
I very much doubt it's got anything to do with their CTO - the management of a corporate website is usually jealously guarded by marketing/corporate communications
Yes, the CTO hopefully has nothing to do with lower level operations like that. But if they get a public burn they're going to issue a decree that will be addressed.
No what I mean is that it won’t even be in their org. The public website will belong to the head of corporate communications or some similar chief bullshit officer
