In recognition of your email retention policy, I shall be resending this complaint at 5 month intervals, along with a running history of the previous complaints.
Hypothetically, and just out of curiosity: if mint2 were to keep this email and it would be included as part of the evidence in a lawsuit, how would this bode for Lidl?
Assuming it wasn't mint2 that had the fire, it would almost surely go undetected in discovery. (Lidl would say "as required, we've searched for and provided all emails and care contacts referencing USB chargers".)
It didn't appear constructive, just implying that they were going to do their best to lose the email.
Here in the UK it's quite easy to get stuff fixed. A few years ago, a single complaint to trading standards by me got a can relabelled properly with its ingredients. Failing that, I know from prior experience that companies hate being embarrassed. They really value their image, and risking house fires for your consumers, it doesn't go down well.
What you posted came across as negative, and I'm afraid I have a fairly low tolerance for that. If I misread you, sorry.
I agree that it is a lot easier to do a drive by shoot down of someone else's idea than provide a constructive solution. That has to be balanced with the idea that a dose of realism is necessary for improvement and iteration.
“and this email notification demonstrates you are aware of the hazard which will be relevant in lawsuits.”