I’ll never forget when a Citibank employee that processes mortgage applications asked me for my credit card over email.
They also had a “secure messaging center” that would take your message, put it in a PDF, password protect the PDF, and then send it to the email address along with instructions for them to login to the website to get the PDF password.
The list goes on of bad things banks do with security and is a blatant reminder, “rules for thee but not for me”
The entire home-buying process (in the US, at least) seems to be built on shady-looking ways to nickel and dime people. I remember telling friends when going through it that it'd be easy to scam me because I got so used to urgent requests to pay some fee for inspections or legal stuff or whatever that I'd just shell out the money without asking questions.
It's got nothing on medical billing. Seemingly random bills from entities you may never have heard of showing up months later even when you paid a shitload (thousands) up-front.
[EDIT] Oh and they may not put enough info on the bill to figure out WTF it's even for, without calling them. It'll have some uselessly-generic single-line item for what was probably multiple things, but you'll have to spend an hour on hold to find out what you're supposed to be paying for.
They also had a “secure messaging center” that would take your message, put it in a PDF, password protect the PDF, and then send it to the email address along with instructions for them to login to the website to get the PDF password.
The list goes on of bad things banks do with security and is a blatant reminder, “rules for thee but not for me”