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Pixel Pass, which was supposed to give you a new phone after two years, was closed 22 months after being introduced.


> Can I still upgrade my Pixel device after 24 months?

> Yes, you can still upgrade your Pixel device after 24 months, you just won’t be able to renew your subscription to Pixel Pass. You can purchase or finance your next Pixel device directly from Google Store or Google Fi Wireless, and you have the option to trade-in your current Pixel device towards your next device. Current Pixel Pass subscribers received $100 towards their next Pixel purchase good for 2 years, which can also be used alongside available promotions.

https://support.google.com/pixelpass/answer/13968577?hl=en#z...


This was never suppose to give you a new phone after 2 years. It was just a way to finance the phone. The way to upgrade was to get a new Pixel Pass that would lock you in another 2 years.


Very interesting, thanks! But it is a bit different than backing out of a support promise.

If Google backs out of the 10 years of updates promise, then people who bought a Chromebook right now wouldn't be getting what they paid for.

However, the Pixel Pass buyers all got what the paid for. The only thing they didn't get is the convenience of automatically buying a new device. But I'm not sure how that would have actually worked. Maybe it wouldn't have been that convenient after all.

Also, Google didn't explicitly promise to support Pixel Pass for any specific period of time. Some people might say "a new device every 2 years" means at least 2 years. But it's not explicit. And some people might interpret "a new device every 2 years" to mean it's supported for infinity. There's no end date stated.


That's amazing, how did I miss this. What a classic example of Google's inability to see anything through (at least in consumer facing paid products!).




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