To deepfake the voice of an actual employee, they would need enough recorded content of that employee's voice... and I would think someone doing admin things on their platform isn't also in DevRel with a lot of their voice uploaded online for anyone to use. So it smells like someone with close physical proximity to the company would be involved.
There’s a lot of ways to get clips of recordings of someone’s voice. You can get that if they ever spoke at a conference or on a video. Numerous other ways I won’t list here.
Probably wasn't a "deepfake" just someone decent with impressions and a $99 mixer. After compression this will be more than good enough to fool just about anyone. No deepfake is needed. Just call the person once and record a 30 second phone call. Tell them you are delivering some package and need them to confirm their address.
That is more plausible. But the embellishment about the phisher knowing the layout of the office etc makes me think it was just straight up an inside job, with the employee willingly handing over the OTP and trying to cover their tracks.
This would almost certainly be it. Calling someone to record them and using their voice later to impersonate them was done even before deep-fake voices were a concept. With the tools available now, even a short call + the grainy connection of a phone voice line would be more than enough to make a simulated voice work.