- I (as the CTO) get grumpy when I get alerted for nothing or spammed with non stop alerts. And I see all the alerts. Basically that means I tell people to get their act together (or lead by example). In fairness, it's quite often me that made the changes that caused me to get alerted and grumpy. This is not about finger pointing but about it genuinely being annoying to have to deal with this. This is a necessary level of pain that you seek to minimize.
- I get more grumpy when I don't get alerted when the thing actually breaks. This means I have to explain to others why shit was broken for hours/days on end without me doing anything about it. The dog ate my homework doesn't quite cut it here. I'm responsible, so I need to know.
The balance here is making sure every error gets logged and then making sure that everything that does get logged gets resolved in a way that makes the problem go away permanently. It's either a bug (fix it), an infrastructure failure (fix it), or something that isn't an error (so fix that it doesn't log a such).
- I (as the CTO) get grumpy when I get alerted for nothing or spammed with non stop alerts. And I see all the alerts. Basically that means I tell people to get their act together (or lead by example). In fairness, it's quite often me that made the changes that caused me to get alerted and grumpy. This is not about finger pointing but about it genuinely being annoying to have to deal with this. This is a necessary level of pain that you seek to minimize.
- I get more grumpy when I don't get alerted when the thing actually breaks. This means I have to explain to others why shit was broken for hours/days on end without me doing anything about it. The dog ate my homework doesn't quite cut it here. I'm responsible, so I need to know.
The balance here is making sure every error gets logged and then making sure that everything that does get logged gets resolved in a way that makes the problem go away permanently. It's either a bug (fix it), an infrastructure failure (fix it), or something that isn't an error (so fix that it doesn't log a such).