For the sake of fly.io, you should either restrict yourself and not respond or, if you can't resist, make it crystal clear, that you DO NOT represent fly.io. Your first message can and will be misunderstood and it DOES throw a poor light on fly.io.

I am a paying customer of fly.io, on the Scale plan.

Please feel free to reach out directly with your concerns. I'll certainly read any email you send me.