If what you are reporting is accurate, I would be very surprised if PayPal does not resolve the issue appropriately. If you have managed to contact actual PayPal representatives and can show them clearly, without innuendo, the issues that have transpired, you should be able to get the situation rectified.
Yes I have spoken to Paypal representatives, they created a trace 15 days ago. They say there is no update yet, we are following up with our partner bank in India.
I understand that you're concerned about the withdrawal made on January 19, 2012. for Rs.117,300.37 INR. There's already a ticket made for this request and right noiw the recent update about this was that, our account specialist are coordinating with the partner bank and they are waiting fro reports from them about the trace.
Date of the transaction: Jan 19, 2012
Amount: Rs.117,300.37 INR
Transaction ID: 5SF58792B0877314B
Trace ID: 226874463
We'll definitely send you an email as soon as we received the update from them.
I am happy to have been of assistance to you today. PayPal strives for improvement and your support is appreciated.
Sincerely,
Toni
PayPal, an eBay Company
The representatives seem to be not in a position to resolve it. they only initiate traces. There is no mentioned route to reach out to anyone else on Paypal.
Sounds like you haven't dealt with PayPal before. If that's the case, why bother writing a comment?
In my experience, PayPal doesn't like to be accountable and they don't offer explanations for why they take punitive actions (I have specific personal examples but decided not to share).
I worked at PayPal for 7 years and know very well how things operate. PayPal definitely does offer explanations where possible (which is not always for obvious reasons).
