Feedback loops should be coming from customers, not outsiders. That would be noise, IMO.
And if that one core sentence is what he believes, I think the whole post could have been more clear and concise instead of making a grand claim that is based on his anecdotal experience.
And if that one core sentence is what he believes, I think the whole post could have been more clear and concise instead of making a grand claim that is based on his anecdotal experience.