> IMO it's common for people at the top of a hierarchy to be out of touch with those on the bottom.
The issue is that if you're in charge of a product/community/team/country and are out of touch with the needs/wants of that group then you are clearly mismanaging. You are effectively not performing one of the most essential parts of your job. Bad managers and politicians may be quite common but that does not excuse the actions nor the complaints and frustrations of those operating under the conditions that these leaders have set in place. I do think market research is important and needed but when a community's opinions are near unanimous (3 are ~90%!) it should serve as a huge red flag that you're so far out of touch with your core market that it is highly unlikely that you will be able to return given that you've probably gotten here through years of bad practice and not being involved with your community.
The issue is that if you're in charge of a product/community/team/country and are out of touch with the needs/wants of that group then you are clearly mismanaging. You are effectively not performing one of the most essential parts of your job. Bad managers and politicians may be quite common but that does not excuse the actions nor the complaints and frustrations of those operating under the conditions that these leaders have set in place. I do think market research is important and needed but when a community's opinions are near unanimous (3 are ~90%!) it should serve as a huge red flag that you're so far out of touch with your core market that it is highly unlikely that you will be able to return given that you've probably gotten here through years of bad practice and not being involved with your community.