It seems like there's a massive cognitive dissonance in the UK. Everyone 'loves' the NHS, says nurses are underpaid and decries any attempt to privatise provision.
But everyone also has endless complaints about it. Useless doctors/nurses, appalling administrators and reception staff, mistakes with test results and communication and so on.
I think for an average Brit the NHS is the same as the queen used to be: you may not like it, but if anyone says something negative about it, you are absolutely ready to die for it.
At least this was the impression I used to get whenever I brought up the subject.
