Built to order is not the same as a custom item. You'd probably need to pick a full, specific set of options for it to perhaps be custom. Just picking a colour out of a short list provided to you probably isn't a custom-made order. But yes, many companies try to claim that made to order means no return rights.
Anyway, it seems to me that Cazoo is not abiding by the regs with their 7 day policy [1], which additionally exposes them to more honerous consequences (because it's misleading and not telling customers that they have a 14 day legal period to return goods gives customers 12 months to cancel)
Anyway, it seems to me that Cazoo is not abiding by the regs with their 7 day policy [1], which additionally exposes them to more honerous consequences (because it's misleading and not telling customers that they have a 14 day legal period to return goods gives customers 12 months to cancel)
[1] https://www.themotorombudsman.org/distance-sales-faqs