Does it matter what tool you use to write documentation? Confluence gets a lot of sh*t because its in the grown-up camp of tools but I know people who've got problems even with nano.
It's incumbent upon all users or members of the team to use the common tool along with agreed upon standards. Otherwise even if you wrote documentation in your own hemoglobin, no one would touch it either.
Some manager prob chose _________ as the tool for ticketing, documentation, etc not because it was good at ______, or _______ but because it fulfilled their action plan to have something, anything in place so that if the universe goes supernova, well some stuff was written down.
In my journey it seems that nobody is willing to criticize Edward Teach for the lousy treasure map he left, but rather we make fun of those who're still looking for his stuff.
It does matter because the issue with wikis (not just confluence) is there's no approval or review workflow. Imagine trying to write a large program in which everyone could just commit at will, with no review process whatsoever, and where nobody had made any decisions about design up front. There'd be duplication, dead code, the organization would be crazy.
That's the average wiki. It's a commons and a tragic one. To make docs work you have to treat it more like a codebase: clear ownership, standards, review processes, approvals, up front design, refactoring efforts etc.
> To make docs work you have to treat it more like a codebase: clear ownership, standards, review processes, approvals, up front design, refactoring efforts etc.
Maybe true in large orgs.
But for smaller companies what I've seen is usually paralysis.
e.g. someone notes a problem (maybe just a typo) in the doc. Can they fix it within seconds? If instead they need to raise a ticket then most likely it ain't happening. They move on, and the next person experiences the same problem.
IMO the default should indeed be towards everyone committing at will. Yes that will result in the occasional snafu. Fix that when it happens. (obviously not good practice for the operating manual for a nuclear power plant - but for a <500 person Saas company it is).
Mandating a Jira ticket for simple typo fixes is overkill. But if you make it easy to create a PR directly on the documentation file, without leaving the tab, I don't see an issue. This is already a Github feature.
We did PR's on documentation files at my last place, it worked but it was more painful than getting reviews for code PR's. Tickets work because they can be reasoned about, shoved aside, brought back into the limelight, updated, other tickets can easily be related to them as more information is discovered, etc.
Overall the comments on this page fall into 2 camps, people who've tried it all and found what works is discipline and those who are still trying it all.
Disagree. A ticket should be created for any change, no matter how small. It takes seconds to write a title, body and hit submit. I've seen those small ad-hoc changes cause havoc because someone forgot to escape a single quote or didn't realize tabs were necessary and replaced them with spaces.
The default for Confluence is just that, everyone commits at will. There is no structure, tons of duplication, no standards when it comes to naming, formatting, audience, etc. I'm a huge fan of markdown/plain-text solutions, only because linters can be run that force you down one happy path. I don't believe Confluence has linters at all.
Yep, and that process also involves other people, to review/ approve the fix to the typo.
It then goes from being a few seconds of elapsed time and actual time (to just commit a fix to the typo) to taking hours, days or weeks of elapsed time and hours of actual time and forcing context switching on, and interrupting the workflow of, all of people involved.
The last thing I want is to raise the friction for writing down documentation.
It's hard enough to get technical minded people to contribute to a git (or style) based knowledge base.
Pick your poison I guess but I'm quite happy to have testers/BAs/directors/etc able to quickly jot down thoughts roughly than have it disappear into the ether.
> The last thing I want is to raise the friction for writing down documentation.
A better solution might be that anyone can write the documentation, and there is a maintainer who constantly refactors the wiki to keep it legible. Makes sure the information is not duplicated, adds hyperlinks to things, etc.
"Everyone's responsibility" sounds like an euphemism for "no one really cares". When people actually care about something, they hire an expert.
Why do you hire software developers, instead of making software development everyone's responsibility? Is that because most people suck at software development? Well, most people suck at writing documentation, too.
I mean. I guess? The difference between having it written down in Confluence and disappearing into the ether is academic though. Either way nobody will ever find the information again.
There are some really nice git-based wiki systems out there, and one is built into GitHub and GitLab. If you want that type of workflow for your wiki, it's easy to get.
It's incumbent upon all users or members of the team to use the common tool along with agreed upon standards. Otherwise even if you wrote documentation in your own hemoglobin, no one would touch it either.
Some manager prob chose _________ as the tool for ticketing, documentation, etc not because it was good at ______, or _______ but because it fulfilled their action plan to have something, anything in place so that if the universe goes supernova, well some stuff was written down.
In my journey it seems that nobody is willing to criticize Edward Teach for the lousy treasure map he left, but rather we make fun of those who're still looking for his stuff.