> But in the case where engineers choose not to ever run what they build, how do you reconnect the feedback loop?
Personally, if I get paged at 3am due to a bug, I'm going to fix it regardless of what the 'backlog' and 'prioritisation' and 'sprint goals' and 'feature roadmap' and 'product owner' say I should be doing.
But some would say I should not be bypassing the process in that way, and that the feedback loop of external stakeholders making requests to the product owner is more than sufficient.
Personally, if I get paged at 3am due to a bug, I'm going to fix it regardless of what the 'backlog' and 'prioritisation' and 'sprint goals' and 'feature roadmap' and 'product owner' say I should be doing.
But some would say I should not be bypassing the process in that way, and that the feedback loop of external stakeholders making requests to the product owner is more than sufficient.