This looks like a very viable solution for hobbyists, which has me interested in trying it out and I intend to do so.
Some feedback on your landing page: your "Frequently asked billing questions" on the bottom of the pricing page[0] are extremely aggressive sounding even if they are meant to be tongue-in-cheek. For example:
- "I'm a bad customer and want to chargeback" - This doesn't seem like a very common billing question so it seems out of place here.
- "So, don't chargeback or dispute a charge from us, ever" - This is a very aggressive ultimatum that sounds almost threatening. Are you so risk averse that you need to threaten potential customers?
- "We cannot afford to provide services where there is a risk that we could not be paid" - This is an axiom for any business model. Why state it here?
- " Money-back guarantee? Sorry, no. Instead, start off with $5 and scale from there. If you are displeased, we can close your account and refund the $5, nothing more." - This is a fair approach, but you also advertise a $10k/month tier that would receive special treatment. As a business owner, this type of attitude makes me reconsider any kind of partnership when comparing similar services. For example, AWS is well-known for their billing forgiveness in the event of a mistake or other reasonable situations.
- "Credit cards that do not support 3DS are automatically assigned a higher fraud score and are at a higher risk of being placed in a 'fraud check' mode." - It's smart as a startup to try and counteract the risk of fraud in your revenue stream. However, this typically happens in the background and is generally assumed/hoped for by someone typing their credit card number into a website for payment. Combined with your aggressive stance on displeased customers, this smacks of the issues caused by automated punitive measures implemented by YouTube, Twitter, GMail, etc. that often make the front page of Hacker News.
Although this copy isn't necessarily front and center on your landing page, I think TensorDock would benefit from some time spent editing and adding questions that are more likely to be asked, such as, "what payment methods do you support?"
Will definitely update! Sorry about the aggressive-sounding questions. Fraud was a very big issue in our early days. People would ask for refunds after crypto mining and then dispute the charges, etc... but we added other protections, so I think we can get rid of those :)
Yeah, feel free to shoot me an email for like $25 of credit. For startups, we usually do $100 (just send a request from your startup email address).
Even with $5 credits, we had people abusing the system and creating multiple accounts to cryptocurrency mine. So we chose $1 as an amount that would be so low that nobody would want to take advantage of, haha :)
Some feedback on your landing page: your "Frequently asked billing questions" on the bottom of the pricing page[0] are extremely aggressive sounding even if they are meant to be tongue-in-cheek. For example:
- "I'm a bad customer and want to chargeback" - This doesn't seem like a very common billing question so it seems out of place here.
- "So, don't chargeback or dispute a charge from us, ever" - This is a very aggressive ultimatum that sounds almost threatening. Are you so risk averse that you need to threaten potential customers?
- "We cannot afford to provide services where there is a risk that we could not be paid" - This is an axiom for any business model. Why state it here?
- " Money-back guarantee? Sorry, no. Instead, start off with $5 and scale from there. If you are displeased, we can close your account and refund the $5, nothing more." - This is a fair approach, but you also advertise a $10k/month tier that would receive special treatment. As a business owner, this type of attitude makes me reconsider any kind of partnership when comparing similar services. For example, AWS is well-known for their billing forgiveness in the event of a mistake or other reasonable situations.
- "Credit cards that do not support 3DS are automatically assigned a higher fraud score and are at a higher risk of being placed in a 'fraud check' mode." - It's smart as a startup to try and counteract the risk of fraud in your revenue stream. However, this typically happens in the background and is generally assumed/hoped for by someone typing their credit card number into a website for payment. Combined with your aggressive stance on displeased customers, this smacks of the issues caused by automated punitive measures implemented by YouTube, Twitter, GMail, etc. that often make the front page of Hacker News.
Although this copy isn't necessarily front and center on your landing page, I think TensorDock would benefit from some time spent editing and adding questions that are more likely to be asked, such as, "what payment methods do you support?"
[0]: https://www.tensordock.com/pricing