That we gain some personal joy in maintaining our open source projects does not in any way mean that we need care about inconsiderate jerks throwing rocks at the man years of work we give them for free.
The personal joy is ours to treasure, not something we have to pay users for. Rather, if users want to have commercial grade "smile even though we're being told to go die in a fire for our shitty product" support, then they should pay actual money first. The trips to the psychologist required from that isn't free after all.
> That we gain some personal joy in maintaining our open source projects does not in any way mean that we need care about inconsiderate jerks throwing rocks at the man years of work we give them for free.
Oh I agree. Nobody has to care about this. Trash the email on sight.
This is more about the message being sent to other users. To me this feels very much like one's opinions carry as much weight as they pay for it and if the author doesn't like your feedback you might end up on that next release page.
The personal joy is ours to treasure, not something we have to pay users for. Rather, if users want to have commercial grade "smile even though we're being told to go die in a fire for our shitty product" support, then they should pay actual money first. The trips to the psychologist required from that isn't free after all.