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I know this is a hard ask, but consider the Apple or Lenovo model of long support contracts. Not only does this help a lot of buyers to get your product, but you can start refurbishing trade-ins to get parts to service support cases.

In the Frame.work style you might be able to do it via a more DIY approach.



IBM used to guarantee availability of the exact chips, and did a lot of stuff behind the scenes to make that happen.

That sort of a guarantee way beyond what's reasonable of Frame.work, they don't control their suppliers to that degree. They've already updated the peripheral chips & hardware even within "v1", both for bugs and supply issues.

Frame.work has pretty much implied the form factor will remain largely untouched, so you're likely to be able to swap a component in even years from now, even if it'll be an "accidental upgrade". That sounds quite reasonable to me...




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