That's a good way to get executive approval to replace a system. Google or Apple can get away with this kind of behavior, I doubt Atlassian can.
This outage alone has spurred conversations in slack about how terrible JIRA is and why we should replace it. If this kind of shit was pulled, I can guarantee we'd be on shortcut, linear, or something else in short order.
> Google or Apple can get away with this kind of behavior, I doubt Atlassian can
Atlassian absolutely can in enterprise settings. In my company (a large cloud company), if JIRA goes down, large swathes of the business will also stall, including code deployment (deployments are tracked through change management JIRA tickets). We also use the DC version of Atlassian products, so presumably we aren't be at the mercy of Atlassian cloud engineers.
This outage alone has spurred conversations in slack about how terrible JIRA is and why we should replace it. If this kind of shit was pulled, I can guarantee we'd be on shortcut, linear, or something else in short order.