My favorite experience with a sales rep (not Atlassian related at all) was when I went to the vendor's booth at NAB (huge industry convention for those not familiar). I saw our sales rep who quickly looked down to catch her breath before greeting me. I smiled and let her know that today was her lucky day if she could just introduce me to the tech team she promised I could meet. At one point in my conversation with the tech team, I noticed that a small crowd had gathered around my conversation. I was not intending to hold public court, but I was not going to miss a chance to talk directly in person to these team members. To a non-tech person, it might have been viewed as confrontational. To a tech person to tech person, it was just direct questions being held to the fire for an actual answer vs CSR/Sales rep platitudes.