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The article seems to be struggling to state its purpose: give useful feedback, but don't be a jerk.

The author dances around English vocabulary definitions in this article: soften, kind, nice, actionable, rude, useful, direct, bottom line. It'd be much clearer to title the blog: how to give useful feedback.

I seem to dislike many chosen titles of blog authors. They're incentivized to have great titles regardless of the bottom line of the article. This article doesn't take its own advice, which is to get to the bottom line. There's so little about "soften" in here, why is it in the title?



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