Companies sugar-coating their outage reports is a pet peeve of mine and a real trust-buster. “Some users may experience delays” typically means the whole thing is completely dead. Companies that are really open and honest about such things are rare these days but really deserve praise and support for doing so.
Most companies don't release outage reports period (exhibit A: Roblox). The cloud hyperscalers kind of need to though, because it's not just their own business on the line.
In the early days of GCP, major outage reports were written and signed by SRE VP Ben Treynor:
"5% of users faced difficulty logging in" typically means that the whole service was down, but that only 5% of users attempted to use the service during the downtime. They also count accounts that have been dormant since 2004... so it looks like a smaller number...
