That is amazing. Based on their twitter stream you know they are bad news. They would be better off if they spent less time "defending" themselves, and more time making their customers happy enough so they don't want to make "incorrect public statements."
My favorite part is where he says he'd like to unsuspend the one guy's account, except that he used a Naughty Word and so there's no way he can do that now. I mean, what the, ahem, fuck?
https://twitter.com/#!/thiswebhost/status/102087912497221633
https://twitter.com/#!/oscargodson/status/102092891979132929