Unprofessional behaviour from the host, but these guys should perhaps have employed a bit of professionalism too - I wouldn't be surprised if the 'perpetually indignant' twitter mode of address, and the tendency to want to summon up mob of the righteous whenever possible, has spilled over into their dealings with this company. Seems like twitter has given every angry person the opportunity to wave a banner of Truth and Justice 24/7. However, even seeing the twitter streams, all the facts are not out in the open, so this is just my unscientific take on it. I expect it'll be an unpopular view.
I think there's some truth there. Both sides acted like children, but the reason the focus is more on the hosting company is that they abused their power.
As far as the attitudes go, when you're reselling $2.95/month hosting you're going to get $2.95/month customers. In my experience, cheap customers are the most likely to squabble and gripe and moan over tiny things and drive you crazy. But hey, you make your bed and you gotta sleep in it. And don't delete your bed's data and backups over a twitter hissy fit.
