I'll try to dig one up. Obviously they won't use such wording. They send out a completely automated message with fairly vague instructions. If you then do what they ask and explain the situation, you get another fully automated response rejecting that attempt. This means either no human bothered to look into the situation or a human did look at my message, but did not feel the need to type an explanation or even apology for their decision. In stead, they press a big FY button and don't look back. Maybe it's because I can tell which part of an email represents human effort, that I tend to get more offended by this sort of thing. Even automated blurbs saying "we're sory if this caused any inconvienience" don't work for me.