This article is bullshit. It suggests the Enterprise Software and its associated Sales can be fixed by changing the vendor's behaviour. But historically vendors became the way they are because of their large, slow, complex inefficient clients.

Also, open source is not a game changer. Proof: it's been around a while, and nothing's changed. It's just a new checkbox ("feature") that the client demands. Sure open source is great, but I know from experience that it doesn't fundamentally affect this situation.